2 (September 2021) Overview Interfaces LearningAbout Converged Communication Systems, LLC. The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. Connect customer service across every touchpoint. Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. NET API to create a web-based soft phone that can manipulate call attached data. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Remember to select the software that best addresses your most urgent needs, not the application with the higher number of features. 1. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). Although Avaya Aura Call Center and Avaya Contact Center Select are not end of life, Elite is where the contact center innovation will be going forward. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. Products & SolutionsPreparing the Database Integration Wizard. Read our 7,471 reviews. x Problem description Contact Center Manager Administration 7. 1 Issue 03. 3 was the last version which has. This application is designed to be used to modify this agent profile. Digital channels, AI virtual agents, workflow automation, and actionable insights—all designed to empower your. Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. Avaya Aura Call Center Elite Implementation Exam . 0. To. The test exam soft version is used to download on computer to test online and 78950X exam simulation. CLASSIC Offer. Avaya Converged Platform Support Exam . Easy to create dashboards using out of the box performance indicators . com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. ) A. Avaya Contact Center Select uses the IP Office Platform to provide its real-time communications platform. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Refer to the Avaya Aura Contact Center Commissioning. 2) deployment - The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web services known as CCMS Open Interfaces . 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. x. 1 is the final IP Office Contact Center software release. 7492X . Now,. x Release Notes document. 3 using Avaya Session Border Controller for Enterprise 8. 132-S-911-3 Specialist IP Telephony Implement & Support Elective Exam. x Release Notes document. • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. Select Shadowing. Classes for end users, administrators, developers, designers, and more. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. 1. Customer prioritisation and skills-based routing: Avaya’s intelligent. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Locate the DIW by navigating to Start > All Programs > Avaya. Found. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. 1) was issued August 2022. If you are moving from an Avaya Aura Contact Center 6. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. ExitCertified offers a full suite of Avaya training courses across North America. Dell PowerEdge 1950 Avaya Media Server R7. Building on its experience delivering integrated contact centre platforms as part of its IP Office and Aura products, Oceana sees the Californian giant take a big step into the world of customer. 3312 Exam Torrent - Avaya Aura® Contact Center Administration Exam. create customizable, role-based scorecards and dashboards to measure the. Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam. Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center. 0 o Asterisk R16 1 J169/J179/J189 IP Phone are supported with CC Elite. Avaya Contact Center Select SIP-enabled architecture and Contact Intrinsic data make it easy to develop screen pop applications, reducing the time, effort, and cost required to launch new capabilities. Products & Solutions Powered by Zoomin Software. x Release Notes document. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. Number of agents. 1,448 likes · 21 talking about this · 2,891 were here. Avaya Certified Solution Specialist (ACSS) It is recommended that this feature be disabled for the duration of Contact Center software installs. Avaya Contact Center Select Release 7. 3 for centralized administration of AvayaOverview. Avaya Aura® ontact enter 7. Avaya Aura Suite Licensing provides simpler purchase options for Avaya Aura customers. 8 Center Multimedia (CCMM) Center Multimedia Server, Fax, Voic SMS Gateway Document Imaging Server 110 POP3 895 POP3 over SSL 25 SMTP 143 IMAP 585 IMAP over SSL 993 IMAP over TLS manager CCMM LM UDP: LM Server CCMM OAM RPC Multimedia Administration CCMS Outbound Campaign Manager Tool CCMM MMCC Java RMI Web. 1 + Patch 23345 Avaya Aura® System Manager 7. 0 Feature Pack 3 (Release 7. 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this. 3. Avaya Contact Center Select Implementation and Maintenance Exam. Supervisors can choose to display the information in grid format or report layout. 0. Procedure 1. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Experience Portal 7. Timings 10. For basic voice processing (Give IVR), the server communicates with Avaya Messaging over the CLAN using the Meridian Link interface. August 2020. 1 in December 2021, with this release some of the common terms. Avaya Workforce Optimization Select’s Quality Management and Live Monitoring help accomplish this goal by assisting you in identifying process and performance deficiencies so you can take corrective action and hone agent skills. Read More. Updated : Nov 12,2023. 0) was issued in August 2018. Updated. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. EDUC. 1 was made generally available in July 2019. 1 77600V 24 Hours ViLT Updated 7. Integrating Avaya Aura Communication Applications (7130) (Int Comm App) (7130) View Course. Avaya Contact Center Select 7. 8. onwards. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. The algorithms help agents use. Start – Run ‘Taskschd. Scroll to “Signaling” in the Administration menu, press “Select” softkey, press the “Change” softkey until “H. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. 1. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. Additional information about the EoS can be found here . Avaya Aura Contact Center Manager Server Open Interfaces Latest Release: 7. Read our Cloud Contact Centre brochure in the assets library below. 4 lineup to Avaya Contact Center Select 7. For example,. 3. loading. The modules are E-mail Manager with Click-to-Call. Highlights Supports skill-based routing, call treatments,. This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. This release achieves a single box solution where ACCS and AMS are. 0) Implementation Exam. 7)Avaya Contact Center Select Implementation and Maintenance Exam . x. step 17 on page 76. IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. Click the display name. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. 0. Products & Solutions. 8. Which feature of Avaya IX TM Workforce Engagement Select would enables them to. This will show which ports are allocated to WS Open Interfaces (also referred to as CCMS SOA Web services). 1 was made generally available in July 2019; Service Pack 1 (Release 7. Options for your role, industry, solution, or current skill level. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. Development Tools & Configurations. x. 0. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. 1K views 11 slides. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using. 1 Technical Delta For Call Management System 21280W 1. 0. 0. on page 76. 1 Avaya Aura® Session Manager 7. Avaya Aura Contact Centre. “Avaya very quickly delivered what has always been on the top. Toshiba. Post that this is an in place direct upgrade to 6. Avaya Aura Contact Center. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. AACCE is for large enterprises with a voice-centric customer engagement strategy; AACC, and the Avaya Contact Center Select variant for Avaya IP Office, for harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. msc’. By year end 2024, 55% of contact center providers will enable the development of an enhanced customer profile that will enable a more. Products & SolutionsBecause of its thin client interface, IX Workspaces can be easily added to an Avaya Call Center Elite, Avaya Aura Contact Center, Avaya Contact Center Select or an Avaya. 1 was made generally available in October 2020. Link disclaimer Avaya is not responsible for the contents or reliability of any linked This document contains information and procedures to configure the users, skillsets, and contact center configuration data. Avaya Contact Center Select 7. msc’ set to run during your installation maintenance window. New hardware appliance (Avaya Common Server Platform R3). Avaya launched R10. See readme with the application zip file for further. 4 lineup to Avaya Contact Center Select 7. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedMarch 22, 2022 in Avaya. 6 Upgrade and Migration Guide. 2. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. 1. IP Office Contact Center Release 10. Avaya’s strategic direction update is Aura development has moved to a DevOps Model. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. 1. Avaya Aura Contact Center 7. It uses the IP Office telephone system to provide a real-time telephony. ASPS - 5000 Avaya Contact Center Select ASPS - 5300 Avaya Control Manager for Enterprise ASPS – 5303 Avaya Call Management System . Avaya Aura Contact Center delivers capabilities that help enterprises and organizations improve customer satisfaction, increase revenues and profitability, enhance agent and supervisor productivity while reducing CAPEX (capital expenses) and OPEX (operational expense) costs. Avaya Contact Center Select contains a SIP Gateway Manager (SGM) component which is the callThe Avaya IP Office Contact Center provides a full end-to-end customer experience solution for modern businesses. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Lab 1: Pre-Installation Tasks (Contact Center Manager Server) Lab 2: Pre-Installation Tasks (Contact Center Multimedia server) Lab 3: Install Contact Center Multimedia. Use the Historical Reporting component to generate reports detailing the past performance of a contact center. 3 • Avaya Aura® Call Center Elite 10. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MIND Release 7. 6 Upgrade and Migration Guide. 1. HP Proliant DL360 G7 Server Avaya. Via the Telephony Web Service, Avaya Voice Portal-based speech applications can perform basic 3rd-party call control operations. 1. Avaya Aura Application Enablement Services (AES) Motty Ben Atia 37. For enterprise and cloud-based solutions, Avaya delivers protection for data and access through design, compliance,. 4. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. C. VPAT - Contact Center Manager Administration - Avaya. 0 May 2003. Lab 5: Configure the Contact Center for Multimedia and Outbound. choose the call ID to open the details page, or select the call to display the Calls list and Call Details pane on the same page. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. Widgets offer several options for integrating external systems such as CRM systems into Avaya Workspaces. Likewise, you may compare their general user satisfaction rating: 96% (Ameyo) against N/A% (Avaya Aura Call Center Elite). 1) was issued in August 2022. Produced by Jerri Bandt. Avaya Aura System Manager Motty Ben Atia 16 slides. 0/6. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. AVAYA Cloud office has reduce our Telecom costs by 25%. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. The Agent Open Interface is a SOA-modeled API hosted on CCMM. 0. The J129/J139/J159 IP Phones arePage 17. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. IMPORTANT The following end of support dates have been announced: Release 7. x. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Senior Avaya Aura Core Components Engineer (Tier III) Continuant Fife, WA. Products & Solutions. 2. 4 releases or can be installed freshly. Mitel. Santa Clara, Calif. As a fully-integrated suite for omnichannel communication, the IP Office Contact Center can support everything from email and web chat, to voice. 2) Avaya Workforce Optimization Select for Midmarket Avaya Workforce Optimization Select for Enterprise 7850W 7860W 2 Hours WBT Updated to 5. 1. 6. This topic describes the CCMM Open Interfaces and their capabilities . With an ever growing selection of goods and services, consumers expect service providers to be. Avaya Contact Center Select Release 7. Once logged on, a list of agents is presented, and the user can then select a specific agent and change the profile for that specific agent using the application. AVAYA CONTACT CENTER SELECT. An agent can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls, however, only an administrator can manage the configurations and settings of the application. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. Learn More. The Admin Center uses a unique account ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. 1. 2 ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". Contact Center Select supports up to 30 agents when deployed with IP Office 500 V2 and up to 250 agents when deployed with IP Office Server Edition. Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. Avaya Aura® Communication Manager w/ Call Center Elite 7. 01, 8. You tell him that the offer is tailored to provide rapid deployment targets. The Web service architecture provides a platform independent interface that can be accessed from Microsoft . For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Here you can match Avaya Aura Call Center Elite vs. 2. Release 7. you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. Produced by Jerri Lee Bandt. This topic describes the three programming APIs, namely Real-time Data (RTD) API, Real-time Statistic Multicast (RSM) API and Host Data Exchange. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. The SDK gotten from Avaya is in C++ and after compiling the program it. 1. ACCS Release 7. Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer. Updated Date Nov 13,2023. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. Release 7. 0. As soon as the call arrives at the PBX, it is routed to the IVR (also. These communications are tracked across voice and digital channels,. 1 is the final IP Office Contact Center software release. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. The application supports voice interactions, and digital interactions for solutions. Alternatively, the Avaya Aura Contact Centre is designed to make managing the customer experience easier than ever with a simple user interface. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MINDThis tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. Learn more and download the tutorial. EDUC. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. 1. October 2019 Installing Avaya Aura® Call Center Elite Multichannel 22 Comments on this document? [email protected] Call Center Elite Multichannel Desktop installation. 72300X Exam Torrent - Avaya Aura® Communication Applications Support Exam. Close all open applications. 0 - September 2011. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. To add another table, repeat . It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. 1. Over the years, we’ve formed permanent. 466 + QFE Patches 1 – 11 (GA patches). 1 releases issued to date. It is derived from the Avaya Aura® Contact Center (AACC) solution, and offers full multichannel capabilities, voice, email, web chat, SMS and fax helping improve customer experience to increase revenue, and agent efficiency to reduce cost. 1 software is available as an Open Virtual Appliance (OVA) file. With a powerful integration suite available for class-leading business applications such as Microsoft. For more details please contact. Feature Pack 2 (Service Pack 14) was issued in. Description. 0. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. 1 was made generally available in May 2017; Feature Pack 1. ACSS-7180. vaya Aura® Call Center Elite Implementation+Exam Dumps. 5. Avaya Contact Center Select 7. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. 1 On Azure. Topic 4: Backup and restore the Call Center Elite. These Application Notes will document the procedures necessary to configure an Avaya Aura® Contact Center 6. 1 is the final IP Office Contact Center software release. This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. Decreased volume of calls as well as. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. If you are moving from an Avaya Aura Contact Center 6. 0. Avaya Aura Contact Center Release 7. SIP-enabled Avaya Aura Contact Center supports rapid and flexible solution integration using SIP messaging. 18. Add exceptional services that lead to deeper loyalty. 19. Security enhancements, including new Avaya Control Manager login password restrictions, default password configurtion for LDAP, SMGR and AACC systems. Course code: 78201V. Avaya Oceana™ Solution Support Exam. Here, we’re going to. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. This includes adding features to enable the quick integration of Web Chat functionality on any website. Contact telephone number. Additional information about the EoS can be found here. 2. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. Avaya Aura Contact Center Concepts (11 minutes) 2. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions. Company. 46 18 0W | Avaya Contact Center Select for Sales Page 3 Employees are Brand Ambassadors Top Three Challenges Sources: ) Of employees say desktop tools are not effective 84 % Average number of screens navigated to serve customers 8. This document also provides the known issues along with available. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. 1. If you are moving from an Avaya Aura Contact Center 6. 1. 1 or higher), Avaya Contact Center Select (version 7. 0 / Avaya Contact Center Select 7. Overview. Avaya Contact Center Select Installation Guide. Avaya Customer Interaction Express (CIE) is a comprehensive multi-channel communications suite designed for midsize businesses. Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media. 2. x you must use the version of the Patch Scanner published in the 7. Gtech was able to quickly deploy its 57-seat IP Avaya Contact Center Select (ACCS) without any customer disruption. . Add to cart. The Avaya WebRTC Connect SDK resides within a contact center. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Enables customer to flexible deployment models including on-premise, Cloud or Hybrid for those who want latest features to enable their digital evolution. x Release Notes document. This is the first release of Avaya Contact Center Select. 7691X. 9 and 3. In a contact center, it is often desirable to associate a piece of data with a specific call. Release 10. If you select multiple tables, continue from step 12. 3 555-233-516 Issue 1. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya Call Reporting. Full-Time. x Release Notes document. Activity insideACSS: Avaya Certified Support/Solution Specialist – Here you can go for all the certifications from the previous path or choose one of the more advanced options, such as Avaya Analytics, Avaya Contact Center Select, Avaya IX Messaging, Avaya Aura Experience Portal with Proactive Outreach, and Avaya IX Workforce Engagement. 1 77600V 24 Hours ViLT Updated 7. Avaya Aura® Call Center Elite Support+Exam Dumps. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. The issue I am having is that the compiled software download from Avaya website connects to the server and download data to the console screen, but I intend to write the data to excel or text file. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. 7 Avaya Aura® Application Enablement Services (AES) 7. Avaya Aura Contact Center Select provides the CCMM Outbound SOA Web services only. ,entire report) ActivityCode Table. Net, CCT Open Interfaces and CCMS Programming SDKs. Avaya is also a MITRE-recognized CVE Numbering Authority (CNA). About The Tutorial. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. In the Create New Data Source window, select InterSystems ODBC as the driver, and click Finish. Although Avaya Aura Call Center and Avaya Contact Center Select are not end of life, Elite is where the contact center innovation will be. 0 / Avaya Contact Center Select 7. Service Pack 2 (Release 7. 0. msi installer. Toshiba. The scrolling marquees display information from multiple sources, including Avaya Call Management System (CMS) and third-party sources. Huawei. 1 77600V 24 Hours ViLT Updated 7.